Privacy Policy

How we handle the information you share with us.

Effective Date: February 01, 2024

Teknosys Solutions (“we”, “us”, “our”, or the “Company”) is committed to protecting the privacy of visitors to our website and users of our services, including our training programs, course registrations, and related communications. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices and rights available to you, in accordance with applicable Indian law, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”), where applicable.

By accessing or using our website, or by submitting information to us, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Policy, please do not use our website or submit information to us.

1. Scope of This Policy

This Privacy Policy applies to personal information we collect through:

our website

online forms, including forms hosted on Microsoft Forms, used for course registrations, training programs, general or project inquiries, and related communications

direct communications with us, such as email or phone

2. Information We Collect

We may collect the following categories of information:

Identity and contact information — such as your name, email address, and phone number

Professional or educational details — such as your organization or company name, designation, qualifications, or educational background, where provided as part of a course or training registration

Form responses — any additional information you choose to provide in response to specific questions on our registration or inquiry forms

Technical and usage information — such as IP address, browser type, device information, and pages visited, collected automatically when you visit our website (see Section 5, Cookies)

Communications — records of correspondence when you contact us by email, phone, or through the website

We collect this information directly from you when you register for a course or training program, fill out a form, subscribe to updates, or otherwise interact with us.

3. How We Use Your Information

We use the personal information we collect for our training programs and technical communication services that we offer to organizations in the software, manufacturing, and other industries, including:

Training Programs

process and manage course and training program registrations.

communicate with you about courses, schedules, assessments, certifications, and related updates.

share learning materials, resources, and training-related information.

respond to inquiries and provide customer support.

maintain internal administrative and academic records.

inform you about future courses, training programs, or offerings that may be relevant to you, where permitted.

improve our website, training services, and learning experiences.

comply with applicable legal, regulatory, or contractual obligations.

Technical Communication Services

communicate with clients, project stakeholders, and authorized representatives regarding project requirements, deliverables, timelines, and service updates.

deliver technical communication services, including technical documentation, user manuals, online help systems, knowledge base content, training materials, standard operating procedures (SOPs), process documentation, and related content development services.

manage project execution, quality reviews, approvals, and customer support activities.

facilitate collaboration with client teams, subject matter experts, contractors, and service providers involved in project delivery.

maintain business records, contracts, project documentation, and communication related to service delivery.

improve our documentation processes, service quality, and customer experience.

ensure information security, prevent unauthorized access, and protect our business operations and systems.

comply with applicable legal, regulatory, contractual, and professional obligations.

General Business Purposes

We may also use personal information to:

operate, maintain, and improve our website and digital services.

respond to requests, inquiries, feedback, or complaints.

conduct internal analytics and business planning.

protect our legal rights and interests.

meet applicable legal, regulatory, and compliance requirements.

We do not use your personal information for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal information on the basis of your consent (for example, when you voluntarily submit a form), to perform a service you have requested, or to comply with our legal obligations.

5. Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, understand how visitors use our site, and improve our content and services. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of our website.

6. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

Service providers — third-party platforms we use to operate our business, such as Microsoft Forms (for collecting form responses) and other technology or communication service providers, who process information on our behalf and are bound by appropriate confidentiality and data protection obligations
Legal and regulatory authorities — where required by applicable law, regulation, legal process, or governmental request
Successors — in connection with a merger, acquisition, or sale of business assets, subject to appropriate confidentiality protections
Form responses submitted through Microsoft Forms are collected, processed, and stored in accordance with Microsoft’s own privacy and security practices, in addition to this Policy.

7. Data Storage and Security

We implement reasonable technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to personal information is restricted to authorized personnel within Teknosys Solutions who need it to perform their duties. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including to satisfy any applicable legal, accounting, or reporting requirements. Once this purpose is no longer relevant, we securely delete or anonymize the information.

9. Your Rights

Subject to applicable law, you may have the right to:

access the personal information we hold about you

request correction of inaccurate or incomplete information

request deletion of your personal information

withdraw your consent to processing, where processing is based on consent

lodge a grievance or complaint regarding the handling of your personal information

To exercise any of these rights, please contact us using the details in Section 14 below. We will respond to your request within a reasonable time and in accordance with applicable law.

10. Children’s Privacy

Our website and services are not directed at children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. International Data Transfer

Your information may be processed or stored on servers located outside India, including where our service providers (such as Microsoft, Godaddy) operate data centres in other jurisdictions. Where this occurs, we take reasonable steps to ensure that your information continues to receive an adequate level of protection.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this Policy periodically.

14. Grievance Redressal / Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, or wish to exercise your rights, please contact us at:

Teknosys Solutions

Email: contact@teknosyssolutions.com

We will endeavor to address your concerns and resolve any grievances within a reasonable timeframe, in accordance with applicable law.

15. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India, and any disputes arising under it shall be subject to the exclusive jurisdiction of the courts located at Pune, India.

Technical communication, done with genuineness, creativity and mastery. Pune, India — serving global industry.